Payment and delivery
How does our pricing work?
We have 3 price brackets based on the length of time you wish to hire the machine; 1 day, 2 days or 1 week. 1 days hire is the price for hire between 8.30am and 4.30pm on any weekday. 2 days hire is the price for when you have the machine from 8.30am until 4.30pm the following day. As we are unable to deliver or collect machines over the weekend, for people wishing to use the machine over the weekend, we can deliver the machine on a Friday afternoon and collect on a Monday morning for the same cost as a 2 day hire. A weeks hire charge applies to any hires between 3 and 7 days. And of course, the longer you have the machine, the less you pay per day.
When should I book my hire in?
Please book as early as possible, especially for bank holidays. You can reserve over the phone or by email.
How and when do I pay?
Payment is required prior to the start of your hire.
We accept all major credit cards.
Cash or debit card
You can also pay in advance by cash or debit card
You are welcome to pay bank transfer – you’ll find our account details on your invoice
If you’d like to hire equipment on a regular basis with up to 30 days’ credit, please complete our Trade Account Credit Application form found on our website.
Do I need to pay a deposit?
Yes, all hires are subject to a deposit of £500.00. This will be refunded to you after we have received the machine back in the condition that it went out in.
How do I open a trade account?
Please complete a Trade Credit Application form, found on our website or available from the office.
What forms of ID do I need to provide when hiring equipment?
We will ask for two forms of identification at the time of hire; A driving licence or passport plus a copy of a utility bill in your name and at your invoice address, dated within the last 3 months. If you’re not sure which ID to bring, please ask the office.
How much does delivery and collection cost?
Our rates for delivery and collection vary depending on your location; you’ll receive a quote when you place your reservation. Deliveries are made from Monday morning until Friday afternoon.
Insurance/ damage/ break downs
Who is responsible for insuring the machine/s?
It is your responsibility to ensure that all hire machines are covered by Hired in Plant Insurance.
What if I don’t have Hired in Plant Insurance?
If you do not have this, you may be able to add it on to an existing insurance policy, or we can easily arrange this cover for you at a small, additional cost.
What do I do if I damage the machine?
Please telephone the office straight away on 01303 844418 and we will make the necessary arrangements with you.
What if the machine isn’t working properly?
Please call the office on 01303 844418 and we will help you over the phone or send someone out to correct the problem
End of hire
How do I off-hire a machine?
Your hire will run until the date discussed, however please ensure that you contact us 24 hours before you want to off-hire the machine/s so we can make suitable collection arrangements. We reserve the right to charge you for an additional days hire, should we be unable to arrange collection on the same day as we receive notification to off hire the machine/s. Our telephone number is 01303 844418
Do I need to clean the machine before returning it?
Yes, we ask that you clean equipment hired from us before returning it. A cleaning charge will be payable if equipment is returned dirty.
What about diesel?
We send the equipment out full of diesel, you can either fill it up with red diesel before it is collected or we will fill it up and charge you for the amount of diesel used.
The cost of our diesel is 75p a litre + 5% VAT.
If you run low on diesel during you hire period, you are of course welcome to fill it up with white diesel available from the petrol station if you do not have access to red diesel.